Help Center

The Deco Depot is based in Canada, and we proudly serve customers across the country through our online store at www.thedecodepot.ca.

At this time, we operate exclusively online to keep our prices competitive and accessible. However, all our products include detailed descriptions and images to help you shop confidently.

Simply browse our website, add your favorite items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is completed.

Most orders are processed within 2–4 business days. Shipping times vary depending on your location, typically taking 5–10 business days across Canada. You’ll receive tracking details once your order has shipped.

Currently, we only ship within Canada. However, we plan to expand our shipping options in the future.

If a product is temporarily unavailable, you can sign up for an email notification on the product page to be alerted once it’s back in stock.

We accept a wide range of payment options, including:
Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
All transactions are processed securely to ensure your personal and payment information is protected.

Yes. Our website uses advanced SSL encryption technology and secure checkout systems to protect all customer data.

At this time, each order can only be processed with one payment method.

Applicable taxes are automatically calculated at checkout based on your shipping address.

We want you to love your purchase! If you are not completely satisfied, you may return most items within 14 days of delivery for a refund or store credit, provided the item is unused, in its original packaging, and in resaleable condition.

To start a return, please contact our customer service team at 13445861can@gmail.com with your order number and the reason for return. Our team will guide you through the next steps.

Yes, the following items are non-returnable:

• 
  Custom or special-order items
  
• 
  Clearance or final sale items
  
• 
  Assembled or used products

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

If you receive a damaged or faulty product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.

Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.